Information about TicketHarbor

Terms of use

Ticketharbor Terms of Use

We are a peer to peer ticket marketplace:

Ticketharbor is a peer-to-peer ticket marketplace that connects fans with promoters or resellers. Sellers list their tickets with shipping fees (if applicable) and and any specific details in each listing. 

1. Introduction

1.1. Welcome to Ticketharbor. This policy is a part of our Terms of Service. By visiting the Site or using the Apps, you consent to our use of your personal information in the ways set out in this policy and in our Terms of Use. We take our responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously. We are committed to respecting the privacy rights and concerns of all Users of our Site.

1.2. We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. If you have any questions regarding this information or our privacy practices, please contact us.

1.3. By using the Services, registering for an account with us, visiting our website, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. We may revise this Privacy Policy but the most current version will always be at this link.

2. Information collected or received

2.1 To use our platform to transact, you will need to provide us with a valid email address. Depending on the services you choose, we may collect additional information, for example: If you are a seller, we will collect additional information such as payment information, contact number and an address. Please note that for security and performance reasons, such content may need to be accessed by internal personnel from time to time.

2.2 Your username is publicly displayed. Other people may see the date you joined; ratings, reviews and related photos for items you are selling or have sold; your profile information; items you listed for sale; your shop pages.

2.3 We use technologies such as cookies, clear gifs, log files and flash cookies for several purposes, including to help understand how you interact with our site and services, in order to provide a better experience. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the address of a referring web site (if any), and the pages you visit on our website and mobile applications and the times of visit.

2.4 We automatically receives and records information (for example: an email address or IP address, cookies, and data) about a person who is not yet registered in connection with certain features.

2.5 We may contact individual shop owners to confidentially request more information about their shops or items listed on the Site, or to ensure compliance with our rules and applicable law.

2.6 When you connect to us or register an account using an external third-party application, such as Facebook using an application programming interface (API). When you connecting to us through third-party applications or services, you will be granting us permission to receive information from these third-party applications. You can also choose to share some of your activity to certain social media networks which are connected to your account.

3. Uses and Sharing

3.1 We respect your privacy. We will not sell or disclose your your name, email address or other personal information to third parties without your consent, except as specified in our Privacy Policy.

3.2 We generally use the information to provide and improve our services and products, for billing and payments, for identification and authentication, for targeted online and offline marketing, to contact members or interested parties, and for general research and aggregate reporting. For example, we could use your feedback to improve our services; we use data analytics and work with certain third-party service providers for targeted online and offline marketing; and of course, we use your email address to communicate with you. We also partner with service providers and other third parties that collect, use, promote, and analyse information about our marketplace.

3.3 As part of the buying and selling process, we will facilitate the sharing of information between the two users involved in the transaction, such as the other buyer’s email address, shipping address, and payment information. By making a sale or a purchase on Ticketharbor you are directing us to share your information in this way. We expect you to respect the privacy of the member whose information you received. Your ability to use this information extend to all marketplace related communication or for any transaction related communications. You have not be granted the ability to use the information for unsolicited commercial messages or unauthorised transactions. Without express consent from that person, you must not add any user to your email or physical mailing list or misuse any user’s personal information.

3.4 We may use your information to contact you. Primarily, these messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. We may contact you by telephone to provide support or for transaction related purposes.

3.5 Some messages from us are service-related and required for users. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, and correspondence with the site. You may not opt out of receiving service-related messages from us, unless you close your account.

3.6 We may release your personal information to a third party in the following circumstances: to protect, establish, or exercise our legal rights or defend against legal claims or we that such disclosure is necessary to comply with the law, such as investigations into illegal activities.

3.7 We may share demographic information with business partners, but it will always be aggregated and anonymised, so personally-identifiable information is not revealed.

4. Community

4.1 We are both a marketplace and a community. We offer several feature that allow users to communicate in public such as reviews or private means such as contacting the seller. Please use common sense and good judgment when posting or sharing your personal information with others. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. You are responsible for the personal information you choose to post.

5. Security

5.1 The security of your personal information is important to us. Your account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully, and keeping your password and computer secure, such as by signing out after using our services.

5.2 We encrypts sensitive information (such as credit card numbers) using secure socket layer technology (SSL) which it then handles by our payment processing partners. We follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and oncewe receives it. Your payment information is safe even from us.

5.3 Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we can't guarantee its absolute security.

6. Data Retention

6.1 We will retain your information only for as long as is necessary s needed to provide you services. If you no longer want us to use your information to provide you services, you may close your account. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Changing Data

7.1 As a user, you can access, correct, change, and delete certain personal information associated with your account by visiting your account settings.

PayPal:

Ticketharbor allows all users to use their PayPal business or premier account to buy or accept payments for services on Ticketharbor.

Payments Currency:

The currency supported by the platform is only United States dollars (USD $). The prices shown on the website are also in USD. All transactions will happen in USD $. 

Fees:

We charge a commission fee when you sold your ticket on ticketharbor. If you choose to utilize PayPal , you will be charged a credit card processing and transaction fee of the ticket purchased. These are the only fees you will be charged for using Ticketharbor. 

Listing:

When listing please include as much information as possible so buyers can have a clear understanding of the ticket they are selling. 

Refunds/Cancellations:

Refunds and cancellations should be on a case by base basis. Whenever you list your ticket, clearly identify if you have a cancellation policy, and if you do have the terms. Users should notify sellers as quickly as possible if they need to cancel or refund. We are not responsible for refunds or cancellation and do not offer a guarantee so we can only refund the payment from PayPal with both party consent. 

Privacy and disclaimer

Ticketharbor will not sell or disclose your personal information to third parties without your explicit consent. You are fully responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality. You agree to immediately notify Ticketharbor of any unauthorized use of your password or any breach of security. You also agree that Ticketharbor cannot and will not be liable for any loss or damage arising from your failure to keep your password secure. 

Returns and Refund Policy

1. Application for Returns/Refunds

1.1 Subject to the terms and conditions in this Refund and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund for an item purchased on Ticketharbor.

1.2 Before you apply for a return/refund with us, we encourage you to contact the other party and try to resolve the dispute amicably.

1.3 As a Buyer, you may apply for a refund/return in 2 cases. One, where the 'item is not delivered'. Two, where the 'item is significantly not as described'.

1.3.1 'Item is not delivered' is when the buyer has not received the item within a reasonable timeframe.

1.3.2 'Item is significantly not as described' is defined when the Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer. Or, The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item.

1.3.3 If the item has been damaged during shipping, please contact your seller to raise this issue with the shipping company.

1.4 Buyer may not apply for the return of the Item and/or refund due to a change of mind.

2. Disputes

2.1 As a Buyer

2.1.1 You may pursue a report about a transaction or contact your card provider to pursue any chargeback options that may be available to you from your card provider. However, you may not pursue both options at the same time or seek double recovery in respect of the same transaction. If you raise a dispute with us and subsequently file a chargeback with your card provider, we will close your report.

2.1.2 If you have receives a refund/exchange from the seller, you may not report that transaction.

2.1.3 If the 'item is not delivered' we will ask the seller to provide proof of shipping and delivery that can be tracked online. If the seller fails to do so, we will resolve the dispute in you favour.

2.1.4 If the 'item is significantly not as described', and both parties cannot agree as to the difference between the item/service that was sold and what was described, we will make a fair decision based on all the information we hold about the item. We will exercise our decision-making authority based on numerous factors, which include the description of the item at the point of purchase, communications between you and the seller as well as any documentation provided. All decisions made by us are final.

2.2 Disputes as a Seller

2.2.1 As a seller, we encourage you to communicate actively with your buyer especially if there are any exceptional circumstances. We encourage you to be prompt in responding to your Buyers in order to avoid any unnecessary disputes.

2.2.2 For 'items that are not delivered' we will contact you to request for proof of shipping. The documentation must clearly show that you have shipped the item to the buyer's address as reflected on the sales receipt. The documentation must be able to be tracked online showing the date the item was sent and the official acceptance of the item by the shipping company and the status update that the item was delivered (buyer's acceptance). This is the only evidence that we will accept as proof of delivery. If proof of delivery cannot be provided then we may resolve the dispute in favour of the buyer.

2.2.3 For 'items not as described' disputes, we will be reviewing the item description and images that were provided at the time of purchase. If both parties cannot agree as to the difference between the item/service that was sold and what was described, we will make a fair decision based on all the information we hold about the item. We will exercise our decision-making authority based on numerous factors, which include the description of the item at the point of purchase, communications between you and the buyer as well as any documentation provided. All decisions made by us are final.

2.2.4 If the buyer attempts to pursue any chargeback options, we will close the dispute in order to prevent double recovery.

3. Returns

3.1 When returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

3.2 The cost of returning the item will be mutually agreed on between the Buyer and Seller

4. Refunds

4.1 We will do our best to facilitate the refund from the Seller. If the Seller refuses to comply or has taken an unreasonable amount of time (more than 2 weeks) to do the refund, we encourage our Buyers to employ the chargeback option. If you need help with this, please contact us.